Returns Policy

At The Sandalwood Shop our return policy is 30 days from the date of item receipt, allowing you to initiate a return within this timeframe.

If you've selected the wrong product or received an incorrect item, The Sandalwood Shop is pleased to facilitate an exchange for your purchase.

For a return or exchange to be considered, the item must remain in its original condition, unused and unopened, complete in its original packaging. You'll also need to provide proof of purchase or the receipt.

To commence the return process, please reach out to us at  Upon acceptance of your return request, we will provide you with a return shipping address and detailed instructions on how and where to send your package. Kindly note that we cannot accept items sent back to us without prior return authorisation.

If the cost of the replacement item differs from the original product, you will be responsible for covering the price difference.

If you have any inquiries regarding the return process, feel free to get in touch with us at

Excluded products:

Gift certificates


Food items

Cosmetics if pump or seal has been tampered with.

Please Note - When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. Failure to provide this information may result in the inability to proceed with your return request.